Mike’s Meadow Glamping: Terms & Conditions.

Mike’s Meadow Glamping reserves the right to change their website (www.mikesmeadowglamping.com), including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the site, cancel bookings, or instruct people to leave the campsite, for any reason (e.g. due to adverse weather conditions, dangerous site conditions or inappropriate behaviour of the camper). Use of Mike’s Meadow Glamping Ltd website constitutes acceptance of our Terms and Conditions, Privacy and Cookies Policy.

Booking

The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons e.g. these Terms and Conditions, to ensure they are fully aware of the nature of the site, Health and Safety issues, the wider area, the facilities and appropriate clothing / footwear required.

Payment

Payment is taken in UK Pounds Sterling only. Online payments can be made directly by BACS, Paypal or via AirBnB. Alternatively, payment can be made by cash or cheque. However, bookings cannot be confirmed until all monies have cleared through our bank. If in doubt please contact a member of our team beforehand.

Changes to bookings

If you need to change a booking, please let us know as soon as possible. Will always try our best to accommodate you but we cannot make a guarantee. If you roll over to another date for which a higher sum is charged, you will also need to pay the difference.

Changes must be made in writing / email by the person who made the booking. You cannot change a booking within 14 days of your arrival date.

Cancellation

Please let us know as soon as possible if you need to cancel a booking. Any cancellation request must be confirmed in writing / email by the person who made the booking..

We will immediately try to re - let your booking and if successful will refund to you all monies paid, less a 25%% cancellation charge. Unfortunately, if we are unable to re - let your booking, we will be unable to issue a refund. If a cancellation is requested within 14 days of your arrival date, unfortunately we will not be able to offer a refund.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, and loss etc.

In the unlikely event that we need to cancel your holiday due to unforeseeable circumstances, such as, but not limited to, extreme weather conditions, we shall inform you as soon as possible and refund all money paid to us, by you,,within 14 days.

Mike’s Meadow Glamping reserves the right to close the site in the unlikely event that unforeseen circumstances make, in our opinion, camping unviable. In these circumstance guests will be refunded proportionately for any period of their holiday untaken. Mike’s Meadow Glamping can not accept liability or responsibility for any loss, including consequential loss caused by cancellation on our part.

Check in and Departure Times

Guests may check in from 3pm on the day of arrival . We ask for an estimated time of arrival so that we can ensure someone can meet you and show you to your accommodation.

Guests are requested to vacate their accommodation by 10am am on the day of departure..

During your stay

We want all of our guests to enjoy their time at Mike’s Meadow and therefore ask that all guests be considerate to other campers and take good care of the pods and facilities during their stay.. All guests and any visitors agree not to act in any way which may cause disturbance to other guests. As a small and intimate site we request that noise is kept to a minimum after 10.00pm. If there are any complaints about your behaviour you will be given one warning. If you continue, then you will be asked to leave the site. No refund will be given.

All pods, toilets, showers, washing areas and the stable yard are strictly NO SMOKING .

We ask that you leave your accommodation and the facilities as you found them. We understand that accidents do happen and request that we are informed of any breakages as soon as possible .

Should any facilities or equipment be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from Mike’s Meadow Glamping staff then you will be held responsible for the cost of repair or replacement of that item.

Mike’s Meadow Glamping cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Mike’s Meadow Glamping you agree to be responsible for your own welfare, that of your children and any children you are responsible for as well as any other adults in your party. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the pods, facilities and equine facilities, e.g. regarding litter and fire. Anything you bring to Mike’s Meadow Glamping and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the site at your own risk, taking special care of the log burner and fire pits, and around the ponds.

Fire

Please be aware of the potential danger of fire – particularly in the drier months. Only wood provided by Mike’s Meadow Glamping may be burnt on site and fires may only be lit in the log burners and the designated firepits provided. Any other naked flames (including but not limited to candles, tea lights, heaters, and gas or oil lanterns ) are strictly prohibited.

Mike’s Meadow Glamping accepts no responsibility from any loss or injury arising from being on site, wider woodland (with ponds)) or farmland. By booking and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the site, and surrounding areas.

Camping in England can mean dramatic changes in weather in a short period of time. Whilst we supply certain facilities and equipment as described in the inventory, it is still camping and you are responsible for your own wellbeing and comfort regarding appropriate clothing and footwear.

We reserve the right to ask guests who knowingly disregard campsite rules or behave in a manner which causes nuisance and distress to leave immediately and without refund..

Your Safety

Mike’s Meadow Glamping offers you the chance to stay in the countryside, but the freedom of this environment brings with it natural hazards, such as, uneven ground, low branches, ponds, insects, farming / equine machinery, wildlife and limited lighting at night. We ask that you show necessary caution; in particular, the safety of your children is your responsibility at all times. We can not accept liability for any loss, damage, accidents or personal injuries arising from your stay This includes adverse weather conditions and other events beyond our control.

If you have a n y questions about your stay or require further information prior to arrival , please do not hesitate to contact us by sending an email to

info@mikesmeadowglamping.com, by calling 07976 976451

or by using the contact form on the website.

Complaints

In the first instance of a complaint, please contact Hannah Davies so we can do our best to resolve your problem. Please address any correspondence regarding complaints to;

Mike’s Meadow Glamping Ltd, Tompion, Munsley, Nr Ledbury, Herefordshire. HR8 2SH

Please note;; complaints received more than 14 days after your departure date cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Mike’s Meadow Glamping and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, ex press or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such in formation is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Mike’s Meadow Glamping. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Whilst e very effort is made to keep the website up and running smoothly , Mike’s Meadow Glamping takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control .